Shipping & Delivery Policy
This Shipping & Delivery Policy (“Policy”) outlines the terms under which HaSt – Handloom Stories (“we,” “our,” “us”) delivers products purchased through our website. By placing an order, you agree to the terms below.
1. Order Processing
Orders are processed within 2–4 business days from the date of confirmation.
Processing times may be extended during peak seasons, promotions, or unforeseen delays.
You will receive an order confirmation email upon successful payment.
2. Shipping Charges
Domestic Orders (India):
Free shipping on all orders.
International Orders (if applicable):
Charges are calculated at checkout based on weight and destination.
Any applicable customs duties, import taxes, or fees are the customer’s responsibility.
3. Delivery Timelines
Domestic Delivery: Estimated 5–10 business days from dispatch.
International Delivery: Estimated 10–20 business days, subject to customs clearance and local regulations.
Delivery timelines are estimates only. We are not liable for delays caused by courier partners, natural events, or other factors beyond our control.
4. Tracking Information
Once dispatched, you will receive an email/SMS with a tracking number and link to monitor your shipment.
Tracking updates are dependent on the courier partner’s systems.
5. Address Accuracy & Delivery Issues
Customers are responsible for providing complete and accurate shipping details at checkout.
We are not liable for failed deliveries due to incorrect or incomplete information.
If a shipment is returned to us due to customer error or unavailability, re-delivery charges will apply.
6. Risk of Loss
Risk of loss and title for items pass to the customer upon delivery to the address provided at checkout.
7. Undelivered or Lost Shipments
If your order does not arrive within the estimated timeline, please contact us at hello@hast-handloomstories.com with your order number.
We will investigate with our courier partner. Resolution timelines may vary depending on the case.
